Realme Care+ was announce by the Realme as it’s first after-sales service subscription for new and existing customers. The after-sales service system will provide users in the country with end-to-end customer support, as per Realme.
The premium customer support service will be available to users at a subscription fee.
The ‘Privileged’ plan lets users avail mobile protection services through multiple packages including an extended 1-year warranty, a year of screen protection, and a year of accidental and liquid damage protection.
Realme Care+ subscribers will also get access to the company’s service staff, hassle-free claim processes, and authorise service centres with genuine device parts, as per Realme.
The subscription service is available for both existing and new users across online and offline channels, including the company’s website at a price of Rs. 489.
The Realme Care services will be available on social media, email, voice, WhatsApp and web chat from 9am to 9pm IST in 9 regional languages including Tamil, Telugu, Bengali, Gujarati, Kannada, Malayalam, Marathi, Punjabi, and Hindi, as per Realme.
Madhav Sheth, CEO, Realme India, VP, Realme, and President, of Realme International Business Group Said :
Realme is calling the upgraded care services “4D upgrades” and says that Realme Care+ will double down on centres, lines, guarantees, and customer service.
A technical support centre will now be support by the service centre for faster maintenance.
Users may seek to resolve their issues through multiple lines that include social media, email, voice, WhatsApp, and web chat.
Users purchasing the Realme Care+ package will also receive double guarantees in the form of extended warranty and damage protection.
The integrated digital customer service platform will support SMS notifications and live tracking of service requests, self-service, software upgrades, knowledge bank, pick-up service, TV on-door service, and warranty status checks.