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    Tuesday, September 26, 2023

      What to Do when UPI Payment Stuck or Failed? | Answer Inside

      Unified Payments Interface (UPI) has really eased our lives. Whether it is shopping in a mall or fueling up your vehicle at the petrol pump, just a few taps and payments are completed online.

      But, as the dependency on UPI payments has grown, many people do not carry cash and often end up in embarrassing situations.

      Many of us have been in a situation where we try to pay the auto driver, but the UPI system just doesn’t work.

      And since many of us don’t carry enough cash, we just wait and pray for UPI to work or call a friend to pay in cash. 

      Do you know why do UPI payments get stuck?

      There are many reasons that can lead to payment failure during UPI transactions.

      Like, a UPI transfer will fail if you have enter the wrong UPI ID, the receiver’s address is not correct, bank servers are down, or if your internet is not working.

      Daily UPI Payment Limit

      Most banks and payment gateways have limited the daily count of UPI transactions.

      In addition, according to NPCI guidelines, the maximum amount of money that can be transfer in one UPI transaction is Rs. 1 lakh.

      So if you have cross the daily money transfer limit or have done around 10 UPI transactions, you will have to wait for 24 hours to renew your daily limit.

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      If you are in the middle of a payment, try to make payment from a different bank account or payment method.

      Number of Bank Account with your UPI ID

      One of the most common reasons for UPI failures or payments getting stuck is busy bank servers.

      To avoid that, it is better to link more than 1 bank account to your UPI ID.

      In case one of your bank’s servers is down, you can initiate payments through your other bank account.

      Check Receiver Details

      It is advise to check the bank account number and IFSC code of the receiver’s bank while sending the money.

      The user can also face a fail transaction if the sender has fill in the wrong IFSC code or account number while sending the money.

      Correct UPI PIN

      As we have so many passwords to remember, phone password, ATM PIN, emails, and many more.

      So it is possible that you end up forgetting your UPI PIN.

      If you have forgotten your UPI PIN, you can reset it by tapping on “Forget UPI PIN” and following the steps to reset the confidential PIN.

      If you tend to forget your PIN more often, try writing it somewhere safe.

      But do take caution that no one sees your PIN, or else you will end up losing your money.

      Internet Connection

      Network connection is one of the top reasons why UPI payments get stuck or fail.

      Move around a bit to see if you get a signal, or if possible, ask the sender to turn on their hotspot so that you get a stable internet connection.

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      You can also restart your device or turn on and off airplane mode to establish the internet connection and try again.

      UPI Lite

      Slow bank servers and network issues are one of the top reasons for UPI payment failures.

      So to help users with that, NPCI in 2022 introduce UPI Lite.

      Using UPI Lite, you can initiate instant payments of up to Rs. 200.

      UPI Lite users can send a maximum of Rs. 2,000 twice a day, with a cumulative daily usage of up to Rs. 4,000, without the need to add a UPI PIN or be dependent on bank servers.

      The UPI Lite service is available on Paytm and PhonePe, and will soon be available on other payments apps.

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