Many users are facing issues in receiving one-time passwords (OTP) through SMS today from banks, e-commerce and other companies due to a massive disruption in SMS services.
This is an industry-wide issue affecting everything from CoWIN registration OTPs, bank OTPs for debit card transactions, and even systems like two-factor authentication OTPs to log into accounts online.
Although the telecom operators have not made official statements about it, industry sources said that this is due to new SMS regulations.
These regulations were set up to control SMS fraud, but it appears to have also cause a number of problems in the process.
According to TRAI (Telecom Regulatory Authority of India) :
“Basically, operators have implemented the new DLT process, and this has affected push notifications.” Distributed Ledger Technology (DLT) is a block-chain based registration system.
TRAI ask telecom operators to implement the process of scrubbing.
What is Scrubbing?
Scrubbing means that every SMS is verified with a registered template before it is delivered.
But there appear to have been issues with the implementation, which several people noted online.
What’s concerning is that neither were banks that are being affected, nor the telecom companies putting out statements.
Some team members noted that when trying to order online, food delivery companies were giving updates about high failure rates with debit cards, but most did not give their users clear communication.
Only a few even mentioned that they were facing glitches, without telling customers what the problem was.
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