Flipkart, India’s homegrown e-commerce marketplace, today announced its service arm, Jeeves, that provides end-to-end post-purchase service solutions to consumers and businesses, has received the INDIA’S MOST TRUSTED BRAND AWARDS under the category India’s Most Trusted Consumer Durables Service and Solution Provider.
Jeeves was felicitated with this award by International Brand Consulting Corporation (IBC), USA, for the second consecutive year.
IBC InfoMedia conducted a physical survey in more than 20 major cities of India, and based on the brand research report, the brands were selected for the awards.
INDIA’S MOST TRUSTED BRAND AWARDS is a distinctive recognition for a brand recognized as “MOST TRUSTED” in its industry category based on current year market standing. Its evaluation was based on a nationwide quantitative qualified consumer survey, expert analysis, and attributes-based qualitative brand research.
Within a short span of time, Jeeves has emerged as an undisputed market leader in providing unmatched after-sales services to consumers across India.
With over 9,000 skilled service technicians, Jeeves continues to strengthen its post-sales services, including features such as same-day installations, making it the most trusted and demanded service partner in the country.
An array of comprehensive post-purchase solutions such as installation, demo, repair, maintenance, and VAS (Value-added service), including protection and extended warranties, inbound, outbound, and non-voice customer care services spanning across 40+ product categories, has helped Jeeves scale to the top.
Positive feedback from recognized brands associated with the service provided has reaffirmed its strong proposition and unwavering commitment to its customers.
Nipun Sharma, CEO at Jeeves, Flipkart Group, said :
Avneet Marwah, CEO-Super Plastronics (Brands – Thomson, Kodak, Balupunkt), said :
Hemant Kaushik (CEO) International Brand Consulting Corporation, USA, said :
Jeeves caters to a wide range of categories of products, including home appliances, mobiles, IT products, furniture, consumer electronics, and more. It has more than 300 walk-in service centers and 1,000+ on-site service partners to provide businesses of all sizes and consumers hassle-free post-sale assistance.
Jeeves’ services are sought to provide end-to-end after-sales services in India and ensure the creation of robust processes and superior quality training programs to deliver a seamless experience through technicians.
Additionally, it brings its extensive expertise in working with industry-wide brands to offer reliable solutions for customers pan India.
About the Flipkart Group
The Flipkart Group is one of India’s leading digital commerce entities and includes group companies Flipkart, Myntra, Flipkart Wholesale, Flipkart Health+, and Cleartrip.
Started in 2007, Flipkart has enabled millions of sellers, merchants, and small businesses to be a part of India’s digital commerce revolution, with a registered customer base of more than 450 million, offering over 150 million products across 80+ categories.
Our efforts to democratize commerce in India, drive access and affordability, delight customers, create lakhs of jobs in the ecosystem, and empower generations of entrepreneurs and MSMEs have inspired us to innovate on many industry firsts.
Flipkart is known for pioneering services such as Cash on Delivery, No Cost EMI and easy returns – customer-centric innovations have made online shopping more accessible and affordable for millions of Indians.
Together with its group companies, Flipkart is committed to transforming commerce in India through technology.