Mphasis, (BSE: 526299; NSE: MPHASIS), an Information Technology (IT) solutions provider specializing in applied technology and business process services, today announce its strategic partnership with Kore.ai, the world’s leading enterprise conversational AI platform and solutions company, to bolster its offerings to transform customer experience management and employee engagement for their enterprise clients.
As the Platinum Partner of Kore.ai, Mphasis will benefit from their robust platform technology as well as go-to-market, product development and engineering support while augmenting the joint capabilities of both the companies.
The partnership aligns into the Mphasis philosophy of being a Cloud-Native and Cognitive-First company.
Kore.ai Conversational AI solutions, power by generative AI technology and large language models (LLMs), have the potential totransformhow customers, agents, and employees interact with enterprises, improving experiences and driving operational efficiency.
This collaboration aims to revolutionize the way businesses including Banks, Retailers, Insurance, Travel and Healthcare companies interact with their customers by enabling quick deployment of intelligent virtual assistants (IVAs) that enable human-like conversations.
Through a long-term engagement, Mphasis and Kore.ai will build synergies to ensure better integration, implementation, solutions development and product engineering, and deliver top-of-the-line conversational AI solutions to their extensive enterprise customer base that will set new standards for customer, employee, and agent experiences.
The partnership will help propel Mphasis as the leader in the Experience Transformation space by leveraging Kore.ai’s technology expertise to enhance its next-gen contact and service center offerings that are cost-effective, making it a preferred player, thereby accelerating market share growth.
Nitin Rakesh, Chief Executive Officer, and Managing Director of Mphasis said :
Kore.ai CEO and Founder Raj Koneru said :
The Kore.ai XO platform enables anyone to design, build, test and deploy intuitive conversational user interfaces, virtual assistants and process apps across voice and a wide range of digital channels with little to no technical expertise or support required.
It supports cloud, on-premise, and hybrid deployments for over 40 channels in more than 120 languages.
The platform’s innovative features like Smart Co-pilot, AI-Assisted Dialog Node, zero-shot and few-shot models leverage generative AI technology for creation and deployment of intelligent conversational experiences.
Kore.ai also offers ready-to-use, domain-train solutions such as SmartAssist, AgentAssist, BankAssist, HealthAssist, SearchAssist, WorkAssist, HR Assist and IT Assist, and the recently launch RetailAssist all of which are built on its XO platform.
These offerings are available on a subscription model, enabling customers to quickly adopt and benefit from them.
The partnership reflects the long-term commitment of both Mphasis and Kore.ai to deliver sustainable value and drive industry transformation across AI solutions.
Mphasis’ purpose is to be the “Driver in a Driverless Car” for global enterprises by applying next-generation design, architecture, and engineering services, to deliver scalable and sustainable software and technology solutions.
Customer-centricity is foundational to Mphasis, and it is reflect in Mphasis’ Front2Back™ Transformation approach.
Front2Back™ uses the exponential power of cloud and cognitive computing to provide a hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers.
Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world.
Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization, combined with an integrated sustainability and purpose-led approach across its operations and solutions are key to building strong relationships with marquee clients.
Kore.ai is a global leader in the conversational AI-first platform and solutions, helping enterprises automate business interactions to deliver extraordinary experiences for their customers, employees, and contact center agents.
More than 350 Fortune 2000 companies trust the Kore.ai Experience Optimization (XO) platform and technology to automate their business interactions for over 150 million users worldwide to achieve extraordinary outcomes.
Kore.ai has been recognized as a leader and an innovator by top analysts and ensures the success of its customers through a growing team headquarter in Orlando with offices in India, the UK, Japan, South Korea, and Europe.