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    Thursday, July 18, 2024

      Mphasis and Partner to Transform Customer and Employee Experience for Enterprises | Details Inside

      Mphasis, (BSE: 526299; NSE: MPHASIS), an Information Technology (IT) solutions provider specializing in applied technology and business process services, today announce its strategic partnership with, the world’s leading enterprise conversational AI platform and solutions company, to bolster its offerings to transform customer experience management and employee engagement for their enterprise clients.

      As the Platinum Partner of, Mphasis will benefit from their robust platform technology as well as go-to-market, product development and engineering support while augmenting the joint capabilities of both the companies.

      The partnership aligns into the Mphasis philosophy of being a Cloud-Native and Cognitive-First company. Conversational AI solutions, power by generative AI technology and large language models (LLMs), have the potential totransformhow customers, agents, and employees interact with enterprises, improving experiences and driving operational efficiency.

      This collaboration aims to revolutionize the way businesses including Banks, Retailers, Insurance, Travel and Healthcare companies interact with their customers by enabling quick deployment of intelligent virtual assistants (IVAs) that enable human-like conversations.  

      Through a long-term engagement, Mphasis and will build synergies to ensure better integration, implementation, solutions development and product engineering, and deliver top-of-the-line conversational AI solutions to their extensive enterprise customer base that will set new standards for customer, employee, and agent experiences.

      The partnership will help propel Mphasis as the leader in the Experience Transformation space by leveraging’s technology expertise to enhance its next-gen contact and service center offerings that are cost-effective, making it a preferred player, thereby accelerating market share growth.

      Nitin Rakesh, Chief Executive Officer, and Managing Director of Mphasis said :

      “Conversational AI solutions are leading the way in which enterprise clients are interacting with their end customers. We are excited to partner with to drive innovation and accelerate growth in this nascent yet disruptive space,”.

      “, being an undisputed leader in this space, will bring its superior technology capabilities, enterprise-grade Experience Optimization (XO) Platform and the latest generative AI innovations that will complement our product engineering capability for solution development. Additionally, this partnership will also help accelerate cross-selling opportunities into’s existing client base, particularly in the contact center transformation space,”. CEO and Founder Raj Koneru said :

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      “Conversational AI is having a tremendous impact on every industry,”.

      “We automate billions of interactions every year through our conversational AI platform and solutions, and have already delivered an estimated $1 billion in cost savings to global enterprise customers. We chose Mphasis as our strategic partner due to the synergy between our experience optimization offerings and their service portfolio. And together, we will accelerate innovation and drive growth, providing exceptional solutions and experiences to our customers.”

      The XO platform enables anyone to design, build, test and deploy intuitive conversational user interfaces, virtual assistants and process apps across voice and a wide range of digital channels with little to no technical expertise or support required.

      It supports cloud, on-premise, and hybrid  deployments for over 40 channels in more than 120 languages.

      The platform’s innovative features like Smart Co-pilot, AI-Assisted Dialog Node, zero-shot and few-shot models leverage generative AI technology for creation and deployment of intelligent conversational experiences. also offers ready-to-use, domain-train solutions such as SmartAssist, AgentAssist, BankAssist, HealthAssist, SearchAssist, WorkAssist, HR Assist and IT Assist, and the recently launch RetailAssist all of which are built on its XO platform.

      These offerings are available on a subscription model, enabling customers to quickly adopt and benefit from them.

      The partnership reflects the long-term commitment of both Mphasis and to deliver sustainable value and drive industry transformation across AI solutions.

      About Mphasis

      Mphasis’ purpose is to be the “Driver in a Driverless Car” for global enterprises by applying next-generation design, architecture, and engineering services, to deliver scalable and sustainable software and technology solutions. 

      Customer-centricity is foundational to Mphasis, and it is reflect in Mphasis’ Front2Back™ Transformation approach.

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      Front2Back™ uses the exponential power of cloud and cognitive computing to provide a hyper-personalized (C=X2C2TM=1) digital experience to clients and their end customers. 

      Mphasis’ Service Transformation approach helps ‘shrink the core’ through the application of digital technologies across legacy environments within an enterprise, enabling businesses to stay ahead in a changing world.

      Mphasis’ core reference architectures and tools, speed and innovation with domain expertise and specialization, combined with an integrated sustainability and purpose-led approach across its operations and solutions are key to building strong relationships with marquee clients.

      About is a global leader in the conversational AI-first platform and solutions, helping enterprises automate business interactions to deliver extraordinary experiences for their customers, employees, and contact center agents.

      More than 350 Fortune 2000 companies trust the Experience Optimization (XO) platform and technology to automate their business interactions for over 150 million users worldwide to achieve extraordinary outcomes. has been recognized as a leader and an innovator by top analysts and ensures the success of its customers through a growing team headquarter in Orlando with offices in India, the UK, Japan, South Korea, and Europe.

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