Uber has launch and extend its partnership with WhatsApp, which will now allow users in Delhi NCR to book a ride via a chatbot on the instant messaging app.
Users will no longer need to download or use the Uber app for booking a ride, and everything will be manage within the WhatsApp chat interface.
This feature was first launch as a pilot in Lucknow in December 2021, and now it is being rolled out to a wider audience.
Uber announce that it has officially launch and expand the WhatsApp to Ride (WA2R) product feature for users in Delhi NCR.
Users in one of Uber’s top cities globally by volume, can now use WhatsApp for user registration, booking of a ride, and getting a trip receipt.
You are not need to download the Uber app for the same.
Users can choose from English and Hindi languages to book a cab on WhatsApp.
As per WhatsApp the Lucknow Pilot reveale that “the WA2R audience is younger than the average Uber App user with almost 50% of them being less than 25 years old.
The fact that 33% of the inbounds during this pilot were receive from new users shows the potential of new user acquisition through this partnership.”
How to Book an Uber Cab via WhatsApp?
Follow These Steps :
- A new or existing user who has register with only a phone number on Uber can book a ride via WhatsApp.
- You can send ‘Hi’ on Whatsapp to +91 7292000002, or Click HERE (Mobile phone only), or scan the code below.
- Users will be ask to provide pickup and drop off locations.
- Users will also receive upfront fare information and the driver’s expect time of arrival.
- You can then confirm their ride.
Uber’s official chatbot on WhatsApp is power by Infobip and the feature is built on the WhatsApp Business Platform.
WhatsApp says that riders will get the same safety features and insurance protection as those who book trips via the Uber app directly.
These include the name of the driver, licence plate of the car, ability to track the location of the driver en route to the pickup point, and ability to speak to the driver anonymously using a masked number.
Uber said :
“The WhatsApp chat flow will inform the rider about safety guidelines, including how to reach Uber in case of emergencies (type help on-trip). If the user selects the ‘emergency’ option while on the trip, they will receive an inbound call from Uber’s customer support team. Uber riders will also have access to its safety line number to call, if needed, until 30 mins after the trip ends. This video explains the WA2R flow while booking an Uber ride,”.
The ride-hailing platform also said that future product iterations of WA2R will allow existing users of the Uber app to also book trips through WhatsApp.
