As per reports WhatsApp is working on a message rating feature for business accounts. This feature will allow users to rate messages from businesses to give them feedback.
This feature is reportedly rolling out for beta users on Android, and a few iOS users have mentioned seeing it as well.
The message rating feature will allow users to rate a message in stars, with five stars being the maximum and one star being the lowest.
There is no option to give direct feedback to WhatsApp Business accounts yet.
WABetaInfo find the new WhatsApp beta for Android 2.21.22.7 to this new message rating feature.
This feature has been enable for beta users and previous beta users may also be able to take advantage of the feature.
Many users on WhatsApp beta for Android are getting it and the features tracker report that some users are also receiving it on WhatsApp beta for iOS as well.
Remember message rating, the tracker notes, only works for WhatsApp Business accounts.
Also this feature is only available when you receive a message from business accounts.
When you rate a message WhatsApp cannot see its content and WhatsApp cannot see who rate that message because the feedback is anonymous.
The feature reportedly does not break end-to-end encryption of message, and the rates messages remain invisible to WhatsApp’s eyes.
WhatsApp and business accounts could be able to see general feedback about sent messages from the business, but they won’t be able to see who rated them.
WhatsApp notes that these ratings look to help businesses improve their messages to customers.
To rate a received message in a WhatsApp Business chat, tap and hold a message to open a dialog box.
Before the ‘report’ option use to show up, with ‘copy’, to mark few inappropriate messages as spam.
Now, a new ‘rate’ option has also been adds for beta users.
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