RHI Magnesita, the Global leader in manufacturing and supply of high-grade refractory products, systems, and solutions, has operationalised its Global Shared Service centre (GSS) in India.
The centre, set up at Gurugram, is the 5th global shared service centre of the company, with the other four located in China, Europe, North and South America.
Keeping in mind the growing significance of the India market for its global operations, RHI Magnesita has established the GSS in the country to provide a comprehensive range of services in four key processes – Attract to Grow (ATG), Procure to Pay (PTP), Order to Cash (OTC), and Record to Report (RTR).
Ian Botha, Global CFO, RHI Magnesita, said :
Starting with a team of 53 skilled professionals, the centre will cater to the company’s India operations initially.
In phase 2, which will commence in coming weeks, the centre will extend its services to support the India, West Asia, and Africa regional operations including that of the recent acquisitions made by the company in India.
In a subsequent third phase, the GSS – India will be elevate to service certain activities for RHI Magnesita’s growing global business which spans over 125 countries.
It will do so in collaboration with the other four GSS hubs which will continue.
For this centre, RHI Magnesita onboarded KPMG as its strategic project partner.
Expressing his enthusiasm on the opening of the India GSS, Mr. Parmod Sagar, MD & CEO of RHI Magnesita India, said :
Echoing RHI Magnesita’s commitment to flexibility and talent empowerment, about 60% of the GSS staff currently operate from the base location in Gurugram, while the remaining 40% work remotely from various RHI Magnesita plants and office locations across India.
This approach ensures seamless collaboration and synergy between teams, strengthening the company’s capability to deliver value to its customers and stakeholders.
At present, RHI Magnesita GSS – India boasts a young and vibrant workforce, with round 70% of its staff aged under 40, reflecting the company’s commitment to fostering a culture of innovation, agility, and inclusivity.
Adding to this Aneta VanDenKieboom, Global Head of Shared Services at RHI Magnesita said :
About RHI Magnesita
RHI Magnesita is the leading global supplier of high-grade refractory products, systems and solutions which are critical for high-temperature processes exceeding 1,200°C in a wide range of industries, including steel, cement, non-ferrous metals and glass.
With a vertically integrated value chain, from raw materials to refractory products and full performance-based solutions, RHI Magnesita serves customers around the world, with around 15,000 employees in 47 production sites, 7 recycling facilities and more than 70 sales offices.
RHI Magnesita intends to build on its leadership in revenue, scale, product portfolio and diversified geographic presence to expand further in high growth markets.
The Group maintains a premium listing on the Official list of the London Stock Exchange (symbol: RHIM) and is a constituent of the FTSE 250 index, with a secondary listing on the Vienna Stock Exchange (Wiener Börse).