Now-a-days from buying a book, fruits, and gadgets to clothes, a TV, and a smartphone, you can pay by UPI for almost everything. From its launch in the demonetisation year 2016, UPI has a revolution in India.
With an all-time high of 10 billion transactions in August, UPI has growing year after year, with the UPI developer, National Payments Corporation of India (NPCI), also introducing four new features to push UPI transactions to 100 billion a month.
While UPI is expect to continue to act as a big push towards the government’s motive of digitization across India, the instances of scams, frauds, errors and many other issues. surrounding UPI are on the rise too.
But what if you made a mistake unknowingly, like sending money through UPI to the wrong UPI address or ID?
Can you get that money back?
What to do When Transfer Money To The Wrong UPI Address?
If you have transfer money to the wrong UPI ID, the first thing to do is report the transaction to the customer service of applications such as Paytm, Google Pay, and PhonePe.
Reach out to your bank’s or UPI service provider’s customer support immediately.
Give all relevant details, including the transaction reference number, date, and amount.
This information is vital for initiating the reversal process.
After that, you should explain the mistake and then wait for the customer support team to initiate the inquiry, get approval for reversal, and then credit that back to you.
As per NPCI :
“Every end-user customer can raise a complaint with respect to a UPI transaction, on the PSP app / TPAP app. End-user customer can select the relevant UPI transaction and raise a complaint in relation thereto. A complaint shall be first raise with the relevant TPAP in respect to all UPI related grievances / complaints of the end-user customers on-board by the PSP Bank / TPAP (if the UPI transaction is made through TPAP app). In case the complaint / grievance remains unresolve, the next level for escalation will be the PSP Bank, followed by the bank (where the end-user customer maintains its account) and NPCI, in the same order. After exercising these options, the end-user customer can approach the Banking Ombudsman and/or the Ombudsman for Digital Complaints, as the case may be. The complaint can be raise for both the types of transactions i.e. fund transfer and merchant transaction. The end-user customer shall be kept communicate by the PSP / TPAP by means of updating the status of such end-user customer’s complaint on the relevant app itself.”
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How to File A Complaint With The NPCI?
Follow These Steps :
- You can file a complaint at the NPCI portal via the Dispute Redressal Mechanism tab.
- You will have to mention the issue, transaction details, mail ID, and register mobile no.
- You will see an incorrectly transfer to another account option.
- You also have to upload your bank account statement and submit the complaint.
As per reports, the complainant can escalate the issue with the payment service provider (PSP) bank and then the Banking Ombudsman if the issue still remains unresolve.
